Community safety

For up-to-date hours please access our online scheduling program.

Updated Covid Protocols 2024

As of April 4th, 2023, the State of California no longer requires wearing masks in an indoor healthcare setting. We extended this mandate into July of 2023. We want to remain consistent in following the policies, recommendations, and directives set out by the various facets of the government. Mask-wearing is still recommended but is no longer required unless you are experiencing cold or flu-like symptoms.

Here Is What We Need From You:

  • If you feel under the weather, please reschedule. Patients with symptoms of acute illness are not permitted to enter the clinic. Please rest at home if you are experiencing cold or flu-like symptoms or have had a positive COVID-19 test in the past ten days. Symptoms of acute illness include cough, fever, chills, sore throat, runny nose, shortness of breath, sudden loss of taste or smell, new body aches, nausea, vomiting, or diarrhea.
  • Please arrive on time to help with physical distancing. Thanks to all our wonderful patients who arrive right on time! 
  • Keep Those Hands Clean: Please use hand sanitizer or wash your hands upon entering the clinic. Sanitizer can be found on the cart by the door or on the wall by our check-in desk.
  • BYOB (bring your own blanket): You are welcome to bring a pillow as well! Please leave nonessential items at home or in your vehicle.

Here Is What We Are Doing:

  • Keeping the air fresh: We currently have our medical-grade HEPA air filter running all day long.  
  • Masking-Up: Our staff still follows mask-mandated guidelines. Additionally, acupuncturists use an EPA-approved hand sanitizer between every patient they see.
  • We continue to clean chairs after every patient. Chairs are spaced about 4 feet apart and cleaned between every patient use. We regularly clean high touch points with our EPA-approved cleaner. 

Financials

  • We have touch-free payment options. Our online scheduling program allows you to pay securely with a debit or credit card on file. We also have Easy Cards, so if you pay for ten treatments up front at your usual rate on the sliding scale, you get your 11th treatment free! If you don't have a card on file with us and need to pay at your appointment, please complete your transaction at our self-pay station to maintain social distance.
  • We will be enforcing a 24-hour cancellation policy. We can no longer absorb the costs of missed appointments and late cancellations. Our approach is strictly enforced, and $35 will be charged for missed appointments and cancellations with less than 24-hour notice. 

Protocols are subject to change

The recommendations and protocols established by the World Health Organization, the U.S. Centers for Disease Control and Prevention, as well as State Health Departments can assist you to make decisions in the best interest of your community.